The single biggest problem in communication is the illusion that it has taken place
"The single biggest problem in communication is the illusion that it has taken place." George Bernard Shaw
Although it’s been said that GB Shaw ever really said that quote there’s no doubt that there is real truth in it!
What we do know however, is that the true measure of communication is the response we get and that influences the next series of responses. But here’s the twist… just because we respond does not mean we communicate – especially if a difficult emotion is involved.
It’s not the illusion of communication that is the problem – it’s the lack of awareness of what just happened.
Learning how to relate and communicate so we truly listen empathically and responsively will no one will be under any illusion of what communication really is and what it means. Who ever said communication is a soft skill, anyway? It’s perhaps the hardest skill of all.
Ricky specialises in building top performing teams and individuals for many of Australia, New Zealand and Asia's leading organisations, and is an energetic motivational conference speaker, corporate trainer and executive coach.